In-Clinic MOA & Administrative Support
Hands-on, professional support that keeps your clinic running smoothly.
Our In-Clinic MOA and Administrative Support Services provide experienced, trained professionals who work directly with your clinic team, ensuring seamless patient experiences, efficient operations, and dependable administrative excellence.
Your patients deserve smooth experiences: we make sure your clinic delivers them every day.
What We Do
Our in-clinic staff become an extension of your practice. They greet patients, support physicians, manage EMRs, and keep operations moving, with the professionalism and reliability MedPros is known for.
- Front-desk reception and patient check-ins
- Appointment scheduling and confirmation
- EMR data entry, and referral management
- Patient flow coordination and communication
- Fax, lab, and results tracking
- Inventory management and supply ordering
- Staff scheduling and coverage coordination
- Marketing and reputation support
- Compliance, infection control, and safety protocols
Why Clinics Choose MedPros
- Ontario-trained, experienced MOAs and administrators
- Supervised by MedPros leadership and supported by our central admin team
- PHIPA-compliant and EMR-trained (Accuro, OSCAR, PS Suite, Avaros, etc.)
- Cross-trained for multiple specialties (family, urgent care, walk-in, allied health)
- Backup staff network: no downtime, even during absences
- Consistent quality reporting and KPI reviews
Service Levels
On-Demand Coverage
For clinics that need short-term or emergency coverage.
- MOA coverage for staff vacations, illness, or unexpected absences
- Available on short notice: daily or weekly
- Trained on your EMR before deployment
- Access to MedPros backup team for phone and fax overflow
- Flexible scheduling: as little as 4 hours
- Post-shift summary and performance feedback
Perfect for clinics that need reliable help, fast.
Weekly Coverage
For clinics needing regular on-site support a few days per week.
- All On-Demand features
- Consistent weekly scheduling with assigned MOA
- Direct communication with clinic lead or manager
- Weekly reporting and activity summaries
- Optional inventory and vendor management add-on
Ideal for multi-physician or growing practices needing consistent help.
Full-Time In-Clinic Support
For clinics that want a dedicated in-house MOA or admin professional.
- All Weekly features
- Dedicated full-time MOA integrated with your team
- On-site supervision and workflow improvement
- Daily physician and patient support
- Inventory and vendor coordination
- Monthly performance and KPI reporting
- Priority coverage backup if your staff is away
A permanent, professional member of your clinic team.
Additional Add-On Services
Enhance your in-clinic operations with our optional add-ons:
- Marketing & Patient Growth Campaigns (SEO, local outreach, materials)
- OHIP Billing Support (claims, rejections, and reconciliations)
- Physician Recruitment and Onboarding
- AI & Workflow Automation Setup (check-in tablets, reminders, etc.)
- Construction & Setup Consultation for expanding clinics
Customize your in-clinic solution for maximum efficiency.
How It Works
Consultation
We assess your clinic’s staffing and workflow needs
Placement
Integration
Go Live
Your MedPros team member begins coverage – with full support
Optimize
Outcome Your clinic – supported by trained professionals who care.
Virtual & In-Clinic MOA, FAQs
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Will I lose control by giving someone remote EMR access? -
How do you handle sick days or vacations? -
Will I always get the same person? -
Can Virtual MOAs do everything an in-clinic MOA can? -
How does pricing compare to hiring directly? -
Which types of clinics do you serve?
Ready to Strengthen Your Clinic Team?
Let’s find the right on-site support plan for your clinic.
Talk to a MedPros staffing specialist today.
